When will the museum open
The museum will open on September 24, 2022.
Can I buy a ticket at the museum?
On the day of your visit, you can buy your tickets at the reception desk from a ticket dispenser. However, it is possible that the tickets for your chosen time slot are already sold out. We therefore advise you to book your ticket online in advance.
Can I cancel my ticket? Will I be refunded?
Tickets cannot be cancelled or refunded. However, it is possible to change your ticket to another date or time. This applies to both individual tickets and group bookings.
Can I expect any additional fees on top of the ticket price?
No. Everything is included in the ticket price. There are no additional costs.
How far in advance can I purchase a ticket? You can purchase your museum ticket up to one year in advance.
You can purchase your museum ticket up to one year in advance.
Do I need to book a ticket for the temporary exhibitions?
A standard ticket allows access to both the permanent collection and the temporary exhibitions in the KMSKA.
When will I receive my tickets if I book last minute?
You will receive your tickets in your mailbox five minutes after you placed your order. Don't forget to check your spam folder.
How do I rebook my ticket?
To rebook your ticket, we refer you to Global's support service.
Starting from which number of persons do we constitute a group?
You form a group as of 15 people and you can make a group purchase via the ticketing system. A group purchase can be made for up to 30 people. With a group purchase you can visit the museum with several people in the same time slot.
No extra discount is given for this purchase. However, visitors in a group can make use of all the applicable reduction rates.
How many people is a guided tour for?
A maximum of 18 people can join a guided tour.
Can we still visit the museum after our guided tour?
Absolutely. You are free to further explore the museum following the guided tour.
Can I reschedule my guided tour for a later date?
A guided tour can be booked up to 14 days in advance and changed to a different date up to 14 days before the museum visit.
If the deadline has passed, the cost of the guide will be charged. Yet you can still rebook your tickets to another time.
Can I enter with my museum pass?
Yes, a museum pass gives access to the KMSKA. Don't forget to reserve a free ticket and desired time slot in advance.
What is a museum pass? Where can I buy one?
The museum pass is the largest museum subscription in Belgium. It grants you access for one year to all participating Belgian museums (over 200). Whenever and as often as you want. You can purchase a museum pass via the ticket button on our website.
How can I support the museum?
You can support the museum by becoming a member of the Friends of the KMSKA, by donating a work of art, by including the museum as a charity in your will or by making a financial contribution. This is possible both as a private person and as a company. Read more.
Can the museum be used as a photo or video location?
As the museum is still being renovated, we are currently only allowing shoots by partners with whom we have or can develop a long-term collaboration in the context of the reopening. This applies, for example, to our Artists in Residence and neighbours. After the reopening, you will be able to visit the museum on Mondays for a shoot. Please contact Marketing & Communication for further information or to submit a specific request.
Can I rent a space in the museum for a meeting or party?
After reopening, the museum will rent out several rooms and halls. More detailed information about the rooms, their prices and conditions will follow soon.
Why are there already some visitors in the museum?
In consultation with the Flemish Government as building promoter, we no longer organise visits for the general public. After all, there are still various contractors on site, which has ramifications in terms of liability. The building promoter also strictly monitors the timing of the various works.
Only in very exceptional cases, small-scale public events are organised, as part of sustainable partnerships, specifically for Artists in Residence, neighbours, stakeholders or other structural partners.
Can a buggy or walking frame be safely stowed during my museum visit? Yes, it can. A buggy or walking frame can be left safely in the reception area.
Yes, it can. A buggy or walking frame can be left safely in the reception area.
I have lost/forgotten a personal item in the museum. What should I do?
If you have forgotten or lost something in the museum, please contact the reception desk. All lost items are collected there.
How long will the renovation work take?
Really remodeling we did until April 2022. Now that we are in finishing stages, we are installing the furniture and artwork in the halls. Then we apply hall texts and labels while adjusting the lighting.
What work still needs to be done?
We are currently testing the new climate control system. It has to run for a year in order to be tested throughout the seasons. At the same time, we are renovating the office wing at the back of the museum. In addition to offices, it will also contain workshop spaces. Parallel to these works, we have started to redesign the museum gardens and to apply gold decoration to the mouldings in the two central museum halls, the Rubens and Van Dyck Halls. For further details, see our renovation page.
Why was the renovation necessary?
The climate control system no longer met the requirements for keeping the priceless art collection safe for future generations. The roof was leaking and in need of complete renovation. Moreover, the museum was struggling with a lack of space for both the collection and museum functions. As a result, various museum halls were being used as storage rooms, restoration studios and offices. Consequently, the original itinerary through the museum rooms was disrupted and confusing. Parts of the façade came loose and the garden design was no longer discernible. The museum was worn out and in need of a master plan in which the contemporary needs for collection management, exhibiting, art handling and public outreach could all be accommodated.
Collection and research
Can I have a work of art valued?
No, the KMSKA does not appraise works of art. For this, you can contact an auction house or recognised valuer in your region.
Here you will find the answers to questions we regularly receive. Is your question not amongst them? Ask your question via the contact form.